Payment Resolution Partners

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Collection Agency for Insurance Companies

Professional Debt Recovery Tailored for the Insurance Industry

Insurance companies handle risk, claims, and premiums—but dealing with overdue policyholder balances and unpaid claims should never detract from your core mission. Chasing unpaid premiums or recovering claim balances shouldn’t take up your valuable time.

At Payment Resolution Partners, we specialize in helping insurance companies recover outstanding balances. Whether it’s unpaid premiums, deductibles, or claims reimbursements, we work quickly, professionally, and in full compliance with insurance regulations. We help insurers of all sizes—be it life, health, auto, or home—get paid, without compromising your relationships or reputation.

Whether you’re a small regional insurer or a national carrier, we tailor our recovery approach to match your unique processes, policies, and needs. You focus on managing risk; we handle the debt recovery.

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Why Insurance Companies Trust Us to Recover What They’re Owed

We Understand the Insurance Industry

Insurance billing is complex—premiums, deductibles, claims adjustments. We know the processes and systems involved, from policyholders to third-party payers, and we know how to recover payments effectively while maintaining compliance.

We Preserve Policyholder Relationships

Your policyholders are customers, not just debtors. We use respectful, professional communication to recover overdue payments without damaging your reputation or customer loyalty.

We Identify Good Debts from Bad

Not all overdue accounts require the same level of follow-up. We know when a policyholder needs a reminder and when it’s time to escalate collection efforts, applying the right approach at each stage.

We Stay Compliant with Insurance Laws

We follow all federal and state insurance regulations, including those set by the National Association of Insurance Commissioners (NAIC), as well as the Fair Debt Collection Practices Act (FDCPA). We ensure our methods are ethical and fully compliant with industry standards.

The Collection Process: Designed for Insurance Companies

Step 1: Review of Outstanding Balances

We begin by reviewing your overdue premiums, unpaid claims, and other outstanding balances. Whether it’s a delayed payment from a policyholder or an unpaid claim from a third party, we prioritize what’s recoverable.

Step 2: Tailored Collection Strategy

Not all contractors work the same way. Whether you do residential builds, commercial TI, or specialty trade work, we create a collection strategy that fits your clients, contracts, and job types.

Step 3: Professional Communication with Policyholders

We reach out to policyholders and third-party claimants using compliant methods—phone, email, or written notices—always with a professional, empathetic tone designed to recover payments without escalating disputes.

Step 4: Payment Collection and Reporting

As payments are made, we provide real-time updates and reports on the status of each account. Funds are processed promptly, and you’ll always know where each account stands in the recovery process.

Most Collection Agencies Don’t Get Insurance… We Do!

Insurance debt recovery isn’t like other industries. With complex billing, numerous stakeholders, and ongoing claims processes, you need a partner who understands how to recover payments while maintaining your relationships with policyholders and claimants.

At Payment Resolution Partners, we speak the language of insurance. Our approach respects your policies, claims structures, and regulatory obligations. We don’t use generic scripts or one-size-fits-all tactics—we use strategies designed specifically for the insurance industry.

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Who We Serve: Insurance Companies by Type

Health Insurers

We help health insurance companies recover unpaid premiums and outstanding claims balances from policyholders, providers, and third-party administrators while staying compliant with healthcare regulations.

Auto Insurance Providers

We assist auto insurers in collecting overdue premiums and claim reimbursements, ensuring your financials remain intact while maintaining customer relationships.

Life and Disability Insurers

From unpaid premiums to late claims payments, we help life and disability insurance providers recover what’s owed in a professional, compliant, and efficient manner.

Homeowners and Property Insurance Companies

We help property insurers collect outstanding premiums, deductibles, and claim payments, ensuring that your accounts are balanced and that policyholders understand their obligations.

Commercial Insurance Firms

For businesses providing commercial coverage, we recover overdue payments from corporate clients while maintaining your reputation and ensuring compliance with industry regulations.

Where We Serve: Insurance Markets Across the United States

At Payment Resolution Partners, we assist insurance companies in regions where outstanding premiums, delayed claims, and complex collections are prevalent. These cities present significant opportunities for professional debt recovery services.

New Orleans, LA: High mortgage delinquency rates, with 4.2% of mortgages past due, indicating potential challenges in premium collections.
Memphis, TN: Mortgage delinquencies at 3.9%, suggesting a need for effective debt recovery strategies.
Houston, TX: A burgeoning market with rapid growth, leading to increased unpaid premiums and claims.
San Antonio, TX: Mortgage delinquencies at 3.7%, highlighting the importance of robust collections.
Birmingham, AL: Mortgage delinquencies at 3.5%, indicating potential challenges in collections.
Tulsa, OK: Mortgage delinquencies at 3.3%, emphasizing the need for effective debt recovery services.
Atlanta, GA: Mortgage delinquencies at 3.1%, highlighting the importance of targeted collection strategies.
Baltimore, MD: Mortgage delinquencies at 2.9%, indicating a potential focus area for debt recovery initiatives.
Virginia Beach, VA: Mortgage delinquencies at 2.9%, suggesting opportunities for enhanced collection efforts.

Our Client Testimonials

Zach Bramble, MBA
BookSmarts Tax

“I was in a total stand still with a client who just wouldn’t pay. Every conversation became an argument and we were making no progress. PRP jumped in, kept it professional and helped everyone get back on track. In just a matter of days, they got the client to agree to a resolution and cut a check. Huge relief. If you find yourself in a position where you have a client who won’t pay and it’s turning into a mess, you want PRP on your side.“

★★★★★

Dov Ellenbogen, Partner
HiRelations

“After providing three months of marketing services, our client underwent an acquisition and our main contact left the company. During the transition, our payment was overlooked and all communication stopped. PRP brought them back to the table and secured the full payment. We highly recommend them to anyone having difficulty collecting a payment, even in complex situations.“

★★★★★

Josh P., Owner
Cutting Tools Industry

“Really enjoyed working with Payment Resolution Partners. I had never worked with a collections company before, but they were polite, professional, and helped us recoup a good amount of money from a customer that had not paid their invoice for 18 months. The cost for their service was very fair, they communicated well through the entire process, and they will certainly be our “first stop” for future collection issues.“

★★★★★

John Tuck, Owner
Tuck Farms

“We had a customer who initially sent a check that got misplaced, then claimed he sent another one – but nothing ever arrived. After multiple follow-ups and a declined credit card, communication completely stopped. PRP was able to step in, get the customer talking again, and make paying our invoice a top priority. In a matter of weeks, they secured payment. I highly recommend PRP if you’re dealing with a non-responsive client and need results.”

★★★★★

Scott Sulllivan, Owner
Cascade Plumbing

“PRP helped us recover two difficult accounts, including one from a repeat customer who had always paid on time until suddenly going silent on a large invoice. They got the right people involved, and within days, the CEO personally reached out and issued full payment. The second was a new client with a bad track record of not paying vendors that we didn’t know about until it was too late. They hadn’t answered a single call or email in months, but PRP managed to recover the full amount – plus late fees. If you’re a plumbing company or any trade business struggling to collect, I highly recommend PRP. Great communication, relentless follow-up, and they get results.”

★★★★★

Let’s Recover Your Unpaid Invoices Quickly & Easily

We resolve even your most difficult past due accounts, while protecting your brand’s reputation.

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