Collection Agency for IT Service Providers
Smart, Professional Recovery for Unpaid IT Invoices
IT service providers keep businesses running—through managed services, help desk support, infrastructure, cloud integration, cybersecurity, and more. But when clients delay payments or stop paying altogether, it affects your cash flow, contracts, and growth.
At Payment Resolution Partners, we specialize in debt collection for IT companies. From managed service providers (MSPs) to enterprise IT consultants, we help recover overdue invoices for service contracts, support packages, hardware leases, and project-based work—professionally and with full compliance.
Whether you support SMBs or large-scale enterprise networks, we customize our approach to your client base, billing cycle, and service delivery model—so you can stay focused on tech, not collections.

Why IT Service Providers Trust Us to Recover What They’re Owed
We Understand IT Billing Structures
Flat-rate MSP contracts, hourly support, break-fix services, and recurring software or hardware fees—we know how tech billing works and how to collect on it effectively.
We Preserve Client Relationships
A past-due client today might sign a bigger contract tomorrow. Our outreach is firm but respectful, ensuring your reputation and future referrals stay intact.
We Distinguish Between Delays and Disputes
Sometimes it’s a missed invoice. Sometimes it’s a stalled approval or an intentionally delayed payment. We know how to tell the difference—and how to act accordingly.
We Stay Compliant with Industry Regulations
We follow FDCPA, TCPA, and all relevant business collection laws. Our approach is ethical, transparent, and always protects your company from risk.
The Collection Process: Tailored for IT Companies
Step 1: Review of Outstanding Accounts
We assess unpaid service contracts, project-based work, or recurring IT support plans. Each account is reviewed for value, age, and recovery potential.
Step 2: Custom Collection Strategy
Whether you’re a managed IT firm, cybersecurity consultant, or enterprise network provider, we align recovery tactics with your business model and client profiles.
Step 3: Client Communication with Professionalism
We reach clients via compliant channels—calls, emails, and written notices. All outreach is respectful and clear, designed to recover funds while preserving goodwill.
Step 4: Fast Recovery + Detailed Reporting
We provide ongoing updates as accounts are resolved. Payments are processed quickly, and you stay fully informed throughout the recovery process.

Most Collection Agencies Don’t Understand IT… We Do!
IT providers don’t operate like traditional service businesses. Your services are technical, long-term, and often bundled. Unfortunately, many collection agencies don’t understand the complexity of IT contracts—or the importance of customer retention.
At Payment Resolution Partners, we speak your language. We know how managed services, SaaS, consulting hours, and infrastructure projects are billed—and we recover payments without hurting your client relationships.

Who We Serve: IT Companies by Focus
Managed Service Providers (MSPs)
We recover monthly service fees, support charges, and overdue hardware costs with care and consistency.
IT Consulting & Project Firms
Whether it’s a one-time upgrade, implementation, or migration project, we recover unpaid balances quickly and professionally.
Cybersecurity Firms
We help security providers recover fees from delayed retainers, incident response work, and software subscriptions.
Cloud & Infrastructure Providers
We assist in collecting on overdue cloud services, hosting contracts, and leased infrastructure agreements.
Help Desk and Support Services
Hourly support work often goes unpaid. We follow up with clients and ensure your time and service are compensated.
Where We Serve: IT Service Provider Markets Across the United States
At Payment Resolution Partners, we assist IT service providers in cities where tech demand is high and payment delays are common. These markets often face billing complexities, making professional debt recovery essential:

Our Client Testimonials

Zach Bramble, MBA
BookSmarts Tax
“I was in a total stand still with a client who just wouldn’t pay. Every conversation became an argument and we were making no progress. PRP jumped in, kept it professional and helped everyone get back on track. In just a matter of days, they got the client to agree to a resolution and cut a check. Huge relief. If you find yourself in a position where you have a client who won’t pay and it’s turning into a mess, you want PRP on your side.“

Dov Ellenbogen, Partner
HiRelations
“After providing three months of marketing services, our client underwent an acquisition and our main contact left the company. During the transition, our payment was overlooked and all communication stopped. PRP brought them back to the table and secured the full payment. We highly recommend them to anyone having difficulty collecting a payment, even in complex situations.“

Josh P., Owner
Cutting Tools Industry
“Really enjoyed working with Payment Resolution Partners. I had never worked with a collections company before, but they were polite, professional, and helped us recoup a good amount of money from a customer that had not paid their invoice for 18 months. The cost for their service was very fair, they communicated well through the entire process, and they will certainly be our “first stop” for future collection issues.“

John Tuck, Owner
Tuck Farms
“We had a customer who initially sent a check that got misplaced, then claimed he sent another one – but nothing ever arrived. After multiple follow-ups and a declined credit card, communication completely stopped. PRP was able to step in, get the customer talking again, and make paying our invoice a top priority. In a matter of weeks, they secured payment. I highly recommend PRP if you’re dealing with a non-responsive client and need results.”

Scott Sulllivan, Owner
Cascade Plumbing
“PRP helped us recover two difficult accounts, including one from a repeat customer who had always paid on time until suddenly going silent on a large invoice. They got the right people involved, and within days, the CEO personally reached out and issued full payment. The second was a new client with a bad track record of not paying vendors that we didn’t know about until it was too late. They hadn’t answered a single call or email in months, but PRP managed to recover the full amount – plus late fees. If you’re a plumbing company or any trade business struggling to collect, I highly recommend PRP. Great communication, relentless follow-up, and they get results.”
Let’s Recover Your Unpaid Invoices Quickly & Easily
We resolve even your most difficult past due accounts, while protecting your brand’s reputation.