Payment Resolution Partners

Collection Agency for SaaS Companies

Professional, Scalable Debt Recovery for Subscription-Based Businesses

SaaS companies live and breathe scalability, innovation, and recurring revenue. But with monthly subscriptions, tiered billing, and enterprise accounts, unpaid invoices can quietly undermine your cash flow. Whether it’s failed payments, churned customers, or delinquent B2B contracts—chasing down outstanding balances shouldn’t be on your team’s to-do list.

At Payment Resolution Partners, we specialize in helping SaaS companies recover unpaid subscription fees, annual contracts, and usage-based balances—without damaging your brand. Our approach is fast, secure, and compliant with data privacy standards, giving you full control and visibility while we do the heavy lifting.

Whether you’re a startup scaling fast or a mature SaaS provider managing thousands of accounts, our services are built to fit your billing system, customer base, and business model.

Why SaaS Companies Trust Us to Collect What They’re Owed

We Understand SaaS Billing Models

From monthly recurring charges to annual contracts, metered usage, and custom enterprise billing—SaaS billing isn’t one-size-fits-all. We understand how to collect across different pricing structures, dunning strategies, and user types.

We Preserve Customer Relationships

Today’s past-due customer could be tomorrow’s return user—or the source of a high-value referral. Our outreach is firm but respectful, designed to maintain your brand’s tone and reputation.

We Identify Failed Payments vs. Problem Accounts

Sometimes it’s just a failed card or forgotten invoice. Other times, it’s a client dodging a multi-month balance. We know how to separate the two and apply the right strategy.

We Stay Compliant with Data and Collection Laws

We follow FDCPA, TCPA, and GDPR/CCPA compliance guidelines to protect your customers and your platform. No shady tactics—just effective, ethical recovery tailored for digital-first businesses.

The Collection Process: Tailored for SaaS Providers

Step 1: Review of Delinquent Accounts

We start by auditing your overdue customer list—monthly subscribers, churned clients, unpaid trials, or B2B contract violations. We help you prioritize which accounts are collectible and what action is appropriate.

Step 2: SaaS-Specific Recovery Strategy

Your product and customer journey are unique. We align our outreach with your pricing model, billing system (e.g., Stripe, Chargebee, Recurly), and tone of voice—whether you serve SMBs, enterprise clients, or individual users.

Step 3: Smart, Compliant Outreach

We reach customers via phone, email, and written notice—always tracked, always professional. Our communication blends pressure with tact to recover what’s owed while preserving goodwill.

Step 4: Payment Recovery + Real-Time Reporting

You’ll get regular updates on collection status, and recovered funds are processed quickly. Our goal is to keep you informed without involving your team in day-to-day collection work.

Most Collection Agencies Don’t Get SaaS… We Do!

SaaS companies don’t operate like traditional service providers. You’re digital-first, built on recurring revenue, and sensitive to churn risk. But too many collection agencies treat you like a gym or a plumber—slow, aggressive, and out of touch with how software businesses actually work.

At Payment Resolution Partners, we know SaaS. We understand how subscription revenue flows, how churn affects growth, and how to recover past-due payments without ruining the user experience. Our mission? To collect smarter—without compromising your brand or slowing your growth.

Who We Serve: SaaS Companies of All Types

B2B SaaS Platforms

From missed annual contracts to delayed ACH transfers, we help you recover outstanding balances from business clients while maintaining your corporate reputation.

B2C Subscription Apps

Streaming, fitness, education—if your customers pay monthly, we help track and recover failed payments and overdue accounts without alienating your users.

Usage-Based SaaS Products

For tools priced by API calls, seats, or data usage, we help reconcile and collect post-usage balances with accuracy and transparency.

Freemium & Trial Conversions

If you’re losing revenue after trial periods or soft cancellations, we help recover partial payments, upgrade charges, and missed billing cycles.

Enterprise SaaS Providers

We handle large, high-touch accounts with care. Our team is trained in navigating vendor portals, procurement processes, and long payment cycles.

Where We Serve: SaaS Markets Across the United States

Payment Resolution Partners supports SaaS companies in the most active and fast-scaling tech hubs—where rapid growth, high churn, and complex billing cycles lead to missed or delayed payments.

San Francisco, CA: Home to countless startups and enterprise platforms—churn and overdue B2B invoices are common.
Austin, TX: A booming SaaS scene with high startup density often results in billing delays and failed payments.
New York City, NY: High customer volume and enterprise billing complexity make collections essential for growth.
Seattle, WA: Tech-heavy market with expanding SaaS and cloud services—late renewals and unpaid contracts are frequent.
Boston, MA: B2B SaaS and fintech firms here often face delayed ACH payments and long procurement cycles.
Denver, CO: Rapid growth and startup saturation increase subscription churn and missed renewal payments.
Los Angeles, CA: A growing hub for creative, e-learning, and media SaaS where payment failures are frequent.
Chicago, IL: Midwest tech growth and hybrid work trends create rising demand—and overdue account issues.
Atlanta, GA: A diverse SaaS market serving healthcare, fintech, and logistics often sees delayed B2B payments.
Raleigh-Durham, NC: Fast-growing tech corridor with many early-stage SaaS firms struggling with receivables.

Our Client Testimonials

Zach Bramble, MBA
BookSmarts Tax

“I was in a total stand still with a client who just wouldn’t pay. Every conversation became an argument and we were making no progress. PRP jumped in, kept it professional and helped everyone get back on track. In just a matter of days, they got the client to agree to a resolution and cut a check. Huge relief. If you find yourself in a position where you have a client who won’t pay and it’s turning into a mess, you want PRP on your side.“

Dov Ellenbogen, Partner
HiRelations

“After providing three months of marketing services, our client underwent an acquisition and our main contact left the company. During the transition, our payment was overlooked and all communication stopped. PRP brought them back to the table and secured the full payment. We highly recommend them to anyone having difficulty collecting a payment, even in complex situations.“

Josh P., Owner
Cutting Tools Industry

“Really enjoyed working with Payment Resolution Partners. I had never worked with a collections company before, but they were polite, professional, and helped us recoup a good amount of money from a customer that had not paid their invoice for 18 months. The cost for their service was very fair, they communicated well through the entire process, and they will certainly be our “first stop” for future collection issues.“

John Tuck, Owner
Tuck Farms

“We had a customer who initially sent a check that got misplaced, then claimed he sent another one – but nothing ever arrived. After multiple follow-ups and a declined credit card, communication completely stopped. PRP was able to step in, get the customer talking again, and make paying our invoice a top priority. In a matter of weeks, they secured payment. I highly recommend PRP if you’re dealing with a non-responsive client and need results.”

Scott Sulllivan, Owner
Cascade Plumbing

“PRP helped us recover two difficult accounts, including one from a repeat customer who had always paid on time until suddenly going silent on a large invoice. They got the right people involved, and within days, the CEO personally reached out and issued full payment. The second was a new client with a bad track record of not paying vendors that we didn’t know about until it was too late. They hadn’t answered a single call or email in months, but PRP managed to recover the full amount – plus late fees. If you’re a plumbing company or any trade business struggling to collect, I highly recommend PRP. Great communication, relentless follow-up, and they get results.”

Let’s Recover Your Unpaid Invoices Quickly & Easily

We resolve even your most difficult past due accounts, while protecting your brand’s reputation.

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