Payment Resolution Partners

Collection Agency for Telecom Companies

Professional Debt Recovery Tailored for the Telecom Industry

Telecom companies keep people connected—through phone, internet, cable, and data. But when customers fall behind on payments, it can disrupt cash flow, operations, and growth. Whether you’re dealing with unpaid monthly bills, overdue business accounts, or past-due service contracts, collecting shouldn’t slow you down.

At Payment Resolution Partners, we specialize in debt collection for telecom providers. From large carriers to local broadband and VoIP providers, we recover overdue balances from residential users, small businesses, and corporate accounts—quickly, respectfully, and in full compliance with telecom regulations.

Whether you’re a regional ISP, a mobile service provider, or a large telecommunications brand, we adapt our approach to match your customer base and billing model—so you can focus on service delivery, not chasing down debt.

Why Telecom Companies Trust Us to Recover What They’re Owed

We Understand Telecom Billing Models

Telecom services involve subscription cycles, equipment rentals, service bundles, and data plans. We’re familiar with these structures and know how to navigate overdue accounts with precision.

We Protect Customer Relationships

Your customers may return, upgrade, or refer others. We use a respectful, professional tone that recovers payments without harming your brand or causing churn.

We Know the Difference Between Forgetful and Avoidant Clients

Some clients miss a bill. Others abandon it. We know how to spot the difference and tailor our approach—firm when needed, flexible when it works.

We Stay Compliant with Telecom Regulations

We follow all telecom-related billing regulations and collection laws—including TCPA and FDCPA—ensuring our methods are fully ethical, compliant, and risk-free for your company.

The Collection Process: Designed for Telecom Providers

Step 1: Review of Outstanding Accounts

We review overdue balances from consumer plans, business contracts, or equipment leases. We prioritize accounts based on age, balance, and recovery potential.

Step 2: Customized Collection Strategy

Whether you provide mobile service, cable, broadband, or B2B telecom solutions, we create a strategy tailored to your service type, billing terms, and customer segment.

Step 3: Professional Customer Outreach

We reach customers via compliant communication channels—calls, emails, letters—with messaging designed to recover payments while preserving your reputation.

Step 4: Fast Recovery with Transparent Reporting

Once payments are collected, you receive regular updates and detailed reporting. Funds are processed promptly, and you’ll always know the status of every account.

Most Collection Agencies Don’t Understand Telecom… We Do!

Telecom collections are unique. Service interruptions, account reactivations, equipment returns—it’s not just about billing, it’s about managing long-term customer relationships.

At Payment Resolution Partners, we understand the telecom lifecycle. We’ve worked with wireless carriers, internet providers, and cable companies across the country. Our approach is tailored, professional, and designed to keep your customer satisfaction high while recovering what you’re owed.

Who We Serve: Telecom Companies by Focus

Mobile and Wireless Providers

We recover overdue balances from prepaid and postpaid plans, device financing, and family accounts—without damaging your subscriber base.

Internet Service Providers (ISPs)

From residential internet to fiber business lines, we help ISPs collect on delinquent accounts while staying compliant with usage and data regulations.

Cable and Streaming Services

We assist with collections on unpaid cable, on-demand, and bundled service packages—preserving brand loyalty and minimizing cancellations.

VoIP and Business Telecom Solutions

We help B2B telecom providers recover overdue invoices on voice, video, and unified communication contracts—professionally and persistently.

Infrastructure & Equipment Providers

For companies leasing routers, modems, or other telecom hardware, we assist with recovering equipment costs and lease agreement balances.

Where We Serve: Telecom Markets Across the United States

At Payment Resolution Partners, we assist telecom companies in regions where unpaid bills and outstanding debts are prevalent. These cities present significant opportunities for professional debt recovery services:​

New York City, NY: A vast and transient customer base leads to frequent unpaid telecom bills.​
Los Angeles, CA: High competition and customer turnover result in increased outstanding payments.​
Houston, TX: Rapid growth and diverse demographics contribute to billing challenges.​
Chicago, IL: A dense urban environment with varied clientele leads to collection complexities.​
Miami, FL: A mix of permanent residents and tourists causes fluctuating payment patterns.​
Atlanta, GA: Expanding metropolitan area with rising demand and associated debt issues.​
Philadelphia, PA: Historic city with a blend of old and new infrastructure, leading to billing disputes.​
Dallas–Fort Worth, TX: A booming region with increased telecom service demands and payment delays.​
Phoenix, AZ: Rapid population growth and seasonal residents create collection challenges.​
San Diego, CA: A diverse population with a significant military presence leads to unique billing situations.​

Our Client Testimonials

Zach Bramble, MBA
BookSmarts Tax

“I was in a total stand still with a client who just wouldn’t pay. Every conversation became an argument and we were making no progress. PRP jumped in, kept it professional and helped everyone get back on track. In just a matter of days, they got the client to agree to a resolution and cut a check. Huge relief. If you find yourself in a position where you have a client who won’t pay and it’s turning into a mess, you want PRP on your side.“

Dov Ellenbogen, Partner
HiRelations

“After providing three months of marketing services, our client underwent an acquisition and our main contact left the company. During the transition, our payment was overlooked and all communication stopped. PRP brought them back to the table and secured the full payment. We highly recommend them to anyone having difficulty collecting a payment, even in complex situations.“

Josh P., Owner
Cutting Tools Industry

“Really enjoyed working with Payment Resolution Partners. I had never worked with a collections company before, but they were polite, professional, and helped us recoup a good amount of money from a customer that had not paid their invoice for 18 months. The cost for their service was very fair, they communicated well through the entire process, and they will certainly be our “first stop” for future collection issues.“

John Tuck, Owner
Tuck Farms

“We had a customer who initially sent a check that got misplaced, then claimed he sent another one – but nothing ever arrived. After multiple follow-ups and a declined credit card, communication completely stopped. PRP was able to step in, get the customer talking again, and make paying our invoice a top priority. In a matter of weeks, they secured payment. I highly recommend PRP if you’re dealing with a non-responsive client and need results.”

Scott Sulllivan, Owner
Cascade Plumbing

“PRP helped us recover two difficult accounts, including one from a repeat customer who had always paid on time until suddenly going silent on a large invoice. They got the right people involved, and within days, the CEO personally reached out and issued full payment. The second was a new client with a bad track record of not paying vendors that we didn’t know about until it was too late. They hadn’t answered a single call or email in months, but PRP managed to recover the full amount – plus late fees. If you’re a plumbing company or any trade business struggling to collect, I highly recommend PRP. Great communication, relentless follow-up, and they get results.”

Let’s Recover Your Unpaid Invoices Quickly & Easily

We resolve even your most difficult past due accounts, while protecting your brand’s reputation.

Scroll to Top