Payment Resolution Partners

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Collection Agency for Utility Companies

Professional Debt Recovery for Energy, Water, and Municipal Services

Utility companies keep the lights on, the water flowing, and essential services running—but collecting unpaid bills shouldn’t drain your resources. With rising service costs and increasing delinquencies, utility providers face mounting pressure to recover past-due balances without damaging community trust.

Payment Resolution Partners is a debt collection agency that specializes in utility companies. We help electric, water, gas, and municipal utility providers recover overdue accounts from residential, commercial, and industrial customers—professionally, respectfully, and in full compliance with state and federal regulations. Whether you manage a city-wide public utility or a regional co-op, our approach is tailored to your billing systems, customer service policies, and local mandates.

We understand the sensitive nature of utility collections—especially when dealing with vulnerable customers, regulated timelines, and service shutoffs. Our team acts as an extension of your office, helping you recover what’s owed while protecting your reputation and maintaining customer relationships.

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Why Utility CompaniesTrust Our Collection Services

We Understand Utility Billing & Regulation

Utility accounts come with unique billing cycles, service-level agreements, and compliance requirements. We understand usage tiers, shutoff protections, and payment plans—and we work within your framework to recover balances without risking regulatory issues.

We Prioritize Customer Communication

Utilities are essential services, and every customer interaction matters. We use clear, respectful, and compliant outreach to recover overdue bills without escalating disputes or damaging your brand.

We Distinguish Late Payers from High-Risk Accounts

Some customers simply miss a payment. Others routinely default. We identify the difference, segment accounts accordingly, and apply the right pressure at the right time to maximize recovery.

We Stay Fully Compliant

From federal rules like the FDCPA to state-level utility regulations, our process is designed to ensure compliance at every stage. No aggressive tactics. No shortcuts. Just ethical, effective collections.

The Collection Process: Built for Utility Companies

Step 1: Review of Delinquent Accounts

We begin with a detailed review of your aged receivables—residential, commercial, or municipal. Whether it’s one month past due or long inactive, we prioritize based on risk and recovery potential.

Step 2: Customized Recovery Plan

We tailor our strategy to match your customer base and utility type—electric, gas, water, internet, or sanitation—while maintaining alignment with your policies and service terms.

Step 3: Respectful, Compliant Outreach

We engage customers through regulated phone calls, notices, and emails—always professional, never hostile. Our team is trained to recover while protecting your public image.

Step 4: Ongoing Reporting and Remittance

We provide regular updates, detailed reports, and transparent tracking. Recovered payments are transferred promptly to help stabilize your cash flow and planning.

Most Collection Agencies Don’t Get Utilities… We Do!

Utility providers operate under strict oversight and serve a broad cross-section of the population. From seniors on fixed incomes to large-scale commercial users, your collections must be handled with precision, empathy, and compliance.

Most collection agencies apply generic tactics that don’t account for disconnection rules, hardship programs, or municipal oversight. At Payment Resolution Partners, we specialize in collections that reflect the complexities of utility services—balancing assertive recovery with public accountability and customer care.

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Who We Serve: Utility Companies by Sector

Electric & Energy Providers

We recover past-due payments from residential and commercial customers while respecting local and federal disconnection protections and payment agreements.

Water & Sewer Utilities

From municipal billing to private water companies, we assist in recovering overdue charges while maintaining transparency and public trust.

Natural Gas Suppliers

Gas billing often includes seasonal spikes and customer hardship programs. We recover unpaid accounts while aligning with local assistance programs and regulations.

Internet & Telecom Utility Services

We assist providers with recovering unpaid internet and VoIP utility-style services where consistent service access makes timely payments essential.

Municipal & Co-op Utilities

We work with city-owned and member-driven utility services, providing localized collections that preserve reputation and comply with regional laws.

Where We Serve: Utility Markets Across the United States

​At Payment Resolution Partners, we offer specialized debt collection services to utility companies across the United States. Certain regions exhibit higher instances of unpaid utility bills, making efficient collections crucial. Based on recent data, the following areas have notable utility debt challenges:​

Los Angeles, CA: Residents face some of the highest electricity rates in the nation, leading to increased unpaid balances. ​
Pueblo, CO: Economic challenges and high poverty rates contribute to difficulties in utility bill payments. ​
Jackson, MS: Significant issues with water bill collections have been reported, with many properties using water without proper accounts. ​
Chicago, IL: High energy burdens, especially among low-income households, result in elevated utility debt levels. ​
New Orleans, LA: Residents experience high energy burdens, leading to increased instances of unpaid utility bills. ​
Memphis, TN: Economic disparities contribute to challenges in utility bill collections. ​
Philadelphia, PA: High energy burdens among low-income populations lead to significant utility debt. ​
Atlanta, GA: Residents face substantial energy burdens, resulting in increased unpaid utility balances. ​
Baltimore, MD: Economic challenges contribute to higher instances of utility bill delinquencies. ​
Detroit, MI: High poverty rates and economic hardships lead to significant utility debt challenges. ​

Our Client Testimonials

Zach Bramble, MBA
BookSmarts Tax

“I was in a total stand still with a client who just wouldn’t pay. Every conversation became an argument and we were making no progress. PRP jumped in, kept it professional and helped everyone get back on track. In just a matter of days, they got the client to agree to a resolution and cut a check. Huge relief. If you find yourself in a position where you have a client who won’t pay and it’s turning into a mess, you want PRP on your side.“

★★★★★

Dov Ellenbogen, Partner
HiRelations

“After providing three months of marketing services, our client underwent an acquisition and our main contact left the company. During the transition, our payment was overlooked and all communication stopped. PRP brought them back to the table and secured the full payment. We highly recommend them to anyone having difficulty collecting a payment, even in complex situations.“

★★★★★

Josh P., Owner
Cutting Tools Industry

“Really enjoyed working with Payment Resolution Partners. I had never worked with a collections company before, but they were polite, professional, and helped us recoup a good amount of money from a customer that had not paid their invoice for 18 months. The cost for their service was very fair, they communicated well through the entire process, and they will certainly be our “first stop” for future collection issues.“

★★★★★

John Tuck, Owner
Tuck Farms

“We had a customer who initially sent a check that got misplaced, then claimed he sent another one – but nothing ever arrived. After multiple follow-ups and a declined credit card, communication completely stopped. PRP was able to step in, get the customer talking again, and make paying our invoice a top priority. In a matter of weeks, they secured payment. I highly recommend PRP if you’re dealing with a non-responsive client and need results.”

★★★★★

Scott Sulllivan, Owner
Cascade Plumbing

“PRP helped us recover two difficult accounts, including one from a repeat customer who had always paid on time until suddenly going silent on a large invoice. They got the right people involved, and within days, the CEO personally reached out and issued full payment. The second was a new client with a bad track record of not paying vendors that we didn’t know about until it was too late. They hadn’t answered a single call or email in months, but PRP managed to recover the full amount – plus late fees. If you’re a plumbing company or any trade business struggling to collect, I highly recommend PRP. Great communication, relentless follow-up, and they get results.”

★★★★★

Let’s Recover Your Unpaid Invoices Quickly & Easily

We resolve even your most difficult past due accounts, while protecting your brand’s reputation.

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