Payment Resolution Partners

Collection Agency for VoIP Providers

Professional, Compliant Recovery for Telecom & VoIP Billing

VoIP providers depend on recurring subscriptions, metered usage, and high call volumes to generate revenue. But with client churn, failed payments, and unpaid invoices, cash flow can suffer fast. Whether you’re billing small businesses, enterprise users, or residential customers, collecting overdue payments shouldn’t take your support or billing team off-task.

At Payment Resolution Partners, we specialize in debt collection for VoIP providers—recovering unpaid invoices, contract breaches, and suspended accounts quickly and professionally. Our team understands telecom billing structures and regulatory compliance, making us the perfect partner to recover lost revenue while protecting your reputation. Whether you serve SMBs, corporate clients, or resellers, our VoIP collections process is flexible, secure, and fully aligned with your platform and brand.

Why VoIP Providers Trust Us to Collect What They’re Owed

We Understand Telecom and VoIP Billing

From monthly voice plans to per-minute charges, bundled services, international usage, and resellers—VoIP billing is complex. We know how to track, verify, and collect on accounts that span different rate structures and payment terms.

We Protect Your Brand and Customers

Your clients count on reliable communication services. We use respectful, compliant outreach that reflects your business values and preserves long-term customer relationships whenever possible.

We Know the Difference Between Billing Errors and Bad Debtors

Some clients just had a failed card or expired billing info. Others are actively avoiding invoices. We tailor our recovery efforts to each case for maximum results without unnecessary escalation.

We Stay Compliant with Telecom and Collection Regulations

We follow FDCPA, TCPA, FCRA, and applicable telecom laws to ensure full legal compliance. No harassment, no violations—just efficient, professional recovery that protects your brand.

The Collection Process: Tailored for VoIP Providers

Step 1: Review of Delinquent Accounts

We start by auditing your unpaid invoices, suspended user accounts, and overdue B2B contracts. We help you prioritize accounts by value, age, and collectability.

Step 2: Strategy Aligned with Your Billing System

We integrate with your billing tools (e.g., Stripe, Zoho, PortaOne, or custom systems) and customize our communication to match your tone, client type, and service plans.

Step 3: Respectful and Compliant Communication

Our outreach is phone, email, and mail—always tracked, respectful, and within legal boundaries. We apply firm, professional pressure while keeping your reputation intact.

Step 4: Fast Payment Recovery and Reporting

We recover and process payments quickly, and provide real-time updates so you know the status of every account—without needing to micromanage our team.

Most Collection Agencies Don’t Get VoIP… We Do!

Most agencies lump telecom providers in with utilities or generic service businesses. That doesn’t work for VoIP. Your clients may be tech-savvy startups, international users, or small business owners—with different needs and billing habits.

At Payment Resolution Partners, we bring industry-specific expertise to every collection. We understand how VoIP billing works, what customers expect, and how to recover revenue without disrupting your operations.

Who We Serve: VoIP Providers of All Types

SMB-Focused VoIP Services

Recover monthly subscriptions, missed invoices, and overdue usage charges from small businesses and entrepreneurs.

Enterprise VoIP Providers

We handle contract disputes, long payment cycles, and procurement complexity with professionalism and discretion.

Residential and Prepaid VoIP Services

We help recover unpaid balances from former customers, billing disputes, or lapsed service plans—especially across high-churn accounts.

International and Wholesale VoIP

Managing multiple currencies, call routing partners, and usage-based agreements? We handle complex B2B collections with precision and compliance.

Where We Serve: VoIP Markets Across the United States

Payment Resolution Partners supports VoIP providers in key U.S. cities where telecom usage is high, client churn is frequent, and unpaid service bills are common. These regions face increased demand for reliable, professional debt recovery services.

New York City, NY: Heavy business density and constant user turnover create frequent unpaid VoIP subscriptions.
Los Angeles, CA: A high number of remote teams and freelance users make VoIP billing disputes more common.
Houston, TX: Growing B2B and residential demand leads to more late payments and missed billing cycles.
Miami, FL: Seasonal residents and international users create frequent lapses in recurring VoIP payments.
Chicago, IL: Enterprise clients and citywide VoIP adoption result in more delinquent contracts and invoices.
San Francisco, CA: Tech firms and startups often miss VoIP payments due to shifting budgets and high churn.
Atlanta, GA: Expanding commercial districts drive VoIP use—and rising delinquency on recurring service plans.
Dallas, TX: A major telecom hub where businesses frequently outsource VoIP services and delay payments.
Seattle, WA: A digital-first region with growing VoIP demand—paired with increasing billing complexities.
Phoenix, AZ: Explosive population and small business growth contribute to higher rates of missed VoIP payments.

Our Client Testimonials

Zach Bramble, MBA
BookSmarts Tax

“I was in a total stand still with a client who just wouldn’t pay. Every conversation became an argument and we were making no progress. PRP jumped in, kept it professional and helped everyone get back on track. In just a matter of days, they got the client to agree to a resolution and cut a check. Huge relief. If you find yourself in a position where you have a client who won’t pay and it’s turning into a mess, you want PRP on your side.“

Dov Ellenbogen, Partner
HiRelations

“After providing three months of marketing services, our client underwent an acquisition and our main contact left the company. During the transition, our payment was overlooked and all communication stopped. PRP brought them back to the table and secured the full payment. We highly recommend them to anyone having difficulty collecting a payment, even in complex situations.“

Josh P., Owner
Cutting Tools Industry

“Really enjoyed working with Payment Resolution Partners. I had never worked with a collections company before, but they were polite, professional, and helped us recoup a good amount of money from a customer that had not paid their invoice for 18 months. The cost for their service was very fair, they communicated well through the entire process, and they will certainly be our “first stop” for future collection issues.“

John Tuck, Owner
Tuck Farms

“We had a customer who initially sent a check that got misplaced, then claimed he sent another one – but nothing ever arrived. After multiple follow-ups and a declined credit card, communication completely stopped. PRP was able to step in, get the customer talking again, and make paying our invoice a top priority. In a matter of weeks, they secured payment. I highly recommend PRP if you’re dealing with a non-responsive client and need results.”

Scott Sulllivan, Owner
Cascade Plumbing

“PRP helped us recover two difficult accounts, including one from a repeat customer who had always paid on time until suddenly going silent on a large invoice. They got the right people involved, and within days, the CEO personally reached out and issued full payment. The second was a new client with a bad track record of not paying vendors that we didn’t know about until it was too late. They hadn’t answered a single call or email in months, but PRP managed to recover the full amount – plus late fees. If you’re a plumbing company or any trade business struggling to collect, I highly recommend PRP. Great communication, relentless follow-up, and they get results.”

Let’s Recover Your Unpaid Invoices Quickly & Easily

We resolve even your most difficult past due accounts, while protecting your brand’s reputation.

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